Located in the Liberty Market building in Toronto Canada, ResortSuite is a dynamic, innovative and inspiring workplace. We employ top professionals committed to leading the hospitality and leisure operators in customer service and leading technology solutions.
As a member of the development team, you will be a part of developing the next generation of user interfaces for the company’s web and mobile based software systems.Your combination of professional backend and frontend development experience along with a good sense for UX will be put to good use on projects requiring novel approaches to familiar problems. You’ll even have occasion to do some devops work to help coordinate large software rollouts and sit in on calls with clients.If you are interested in stimulating and challenging software development work, are energetic and have a curious mind then you will be a good fit for this position.This is a full-time on-site employment position.
Implementation and Training Specialist
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JOB DESCRIPTION:
The role of Implementation and Training Specialist involves working directly with our client properties serving as both the Project Manager and Trainer throughout the entire implementation and go-live process.
This candidate must be eager and able to travel, properly manage time and multiple tasks, and work well independently, while simultaneously embracing the team culture of ResortSuite. In addition, the candidate must demonstrate the company value of providing exceptional support and training to our clients throughout the implementation process, so they are able to maximize the functionality benefits of our robust and fully integrated software product.
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Technical Solution Advisor
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JOB DESCRIPTION:
He/she will troubleshoot complex technical issues over the phone and remote desktop technology. Other duties will include training, hotel software and other testing, report creation, and documentation.
KNOWLEDGE/SKILLS:
The ideal candidate for this position will have prior call centre/technical support experience, working with property management and/or leisure management software.
The candidate chosen for this position will have extensive knowledge of computer networking, Windows operating systems (both server and client), database experience, ORACLE and SQL, as well as rudimentary accounting knowledge. Fundamental troubleshooting experience, great written and verbal communication skills, both written and verbal, and the ability to work within a team environment are also required. The ideal candidate will have post-secondary education in computer science or equivalent experience. Prior hotel/hospitality experience, and working knowledge of French is an asset. Previous experience with the ResortSuite solution is preferential.
