“Prior to ResortSuite, our guests and members could only check availability for dining, tee times, and activities by calling and speaking to an agent. Only 9 months after implementing ResortSuite, over 35% of all activity bookings come through our online portal.”
“While the ability to make reservations is quantifiable, we are just beginning to realize the value of freeing up our agents for other revenue-generating opportunities.”
— Ben Wambaugh | Sales & Information Center Director, Sea Island
“Releasing a mobile guest app has been a very significant task, but it has delivered real benefits to our guests and reduced the number of team interactions needed to ensure a guest has a seamless and enjoyable stay.”
“Progressively touchless technology is removing day-to-day admin tasks from our guest facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”
— Judi Blakeburn | Brand Director, Watergate Bay
You can learn more about Watergate Bay’s Experience here.
Buttermilk Falls Inn + Spa
“Our property has grown in pieces, with new added components and revenue centers over the years. Prior to the implementation of the ResortSuite solution, none of the entities would interface with each other. ResortSuite offered us a single solution for Property Management, Spa, F&B and Catering.
I was and continue to be impressed with the quality of customer service I have received.
With communication logs and daily tasks now in one central place through ResortSuite, we’ve gained increased productivity in Housekeeping and Maintenance departments, where tasks were previously assigned on paper. I cannot begin to express how excited my team was to welcome ResortSuite to Buttermilk Falls.
Training was fun, fast, and efficient! Since training, my team has now been able to provide a seamless experience to our guests. Furthermore, the ResortSuite implementation team has been exceptionally wonderful to work with. They are not only knowledgeable and helpful, but they also respond to issues with speed, courtesy and professionalism.
I was and continue to be impressed with the quality of customer service I have received.”
— CJ Hartwell-Kelly | General Manager, Buttermilk Falls Inn + Spa
“With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation. We can now ensure a personalized guest experience at every interaction be that in person, on the phone or online.”
— Alan Whiteley | Group Managing Director, Champneys Resorts
Hershey Entertainment & Resorts
“ResortSuite was chosen for its inherent guest-centric capabilities, seamless technology, deep functionality, and ability to operate in a complex enterprise environment. These capabilities are unconventional in the hospitality industry where the ability to recognize the guest typically ends at the front desk and is not carried out to other areas of the property; whereas ResortSuite tracks a guest’s stay from the moment they book their stay, until the moment they check out.”
— Bill Shaeffer | Director Of Technology, Hershey
“We were extremely impressed by the solution’s ability to store and share critical guest information across the entire property without interfacing. The overall capabilities of the system, including the enterprise-wide views, the team’s knowledge of the boutique hotel business model, and the commitment to ongoing product development were the reasons we chose ResortSuite.”
— Linfield Simon | Owner, Wheatleigh
The Lodge at Woodloch
“We selected ResortSuite because its guest-first approach to managing resort operations mirrors our philosophy at Woodloch. ResortSuite will provide guests with a single view of their stay at Woodloch, and more importantly, allow us to establish and nurture ongoing, personal relationships with every guest.”
— John Lopis | Founder, The Lodge at Woodloch
“Our new technology not only benefits the guest because it makes the property’s amenities easier to enjoy, but it also makes those amenities more available. When I say available, I mean the guests know more about the features of the amenities we offer, because we can communicate with them through strategic marketing messages before they arrive and after they leave. We didn’t have that opportunity in the past.”
— Lisa Howe | Senior Business Advisor, Smugglers’ Notch