The storefront of a Champneys spa
CJ Hartwell-Kelly
General Manager
Buttermilk Falls Inn + Spa

Buttermilk Falls Inn + Spa

“Our property has grown in pieces, with new added components and revenue centers over the years. Prior to the implementation of the ResortSuite solution, none of the entities would interface with each other. ResortSuite offered us a single solution for Property Management, Spa, F&B and Catering.

I was and continue to be impressed with the quality of customer service I have received.

The storefront of a Champneys spa


“With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation. We can now ensure a personalized guest experience at every interaction be that in person, on the phone or online.”

— Alan Whiteley | Group Managing Director, Champneys Resorts

A longshot of the Hershey Lodge property from across a lake.

Hershey Entertainment & Resorts

“ResortSuite was chosen for its inherent guest-centric capabilities, seamless technology, deep functionality, and ability to operate in a complex enterprise environment. These capabilities are unconventional in the hospitality industry where the ability to recognize the guest typically ends at the front desk and is not carried out to other areas of the property; whereas ResortSuite tracks a guest’s stay from the moment they book their stay, until the moment they check out.”

— Bill Shaeffer | Director Of Technology, Hershey

The Wheatley property entrance, showcasing a stone fountain.


“We were extremely impressed by the solution’s ability to store and share critical guest information across the entire property without interfacing. The overall capabilities of the system, including the enterprise-wide views, the team’s knowledge of the boutique hotel business model, and the commitment to ongoing product development were the reasons we chose ResortSuite.”

— Linfield Simon | Owner, Wheatleigh

The Woodloch property lit up at nighttime.

The Lodge at Woodloch

“We selected ResortSuite because its guest-first approach to managing resort operations mirrors our philosophy at Woodloch. ResortSuite will provide guests with a single view of their stay at Woodloch, and more importantly, allow us to establish and nurture ongoing, personal relationships with every guest.”

— John Lopis | Founder, The Lodge at Woodloch

A mother and her 2 young children learning to ski at Smuggler's notch

Smugglers’ Notch

“Our new technology not only benefits the guest because it makes the property’s amenities easier to enjoy, but it also makes those amenities more available. When I say available, I mean the guests know more about the features of the amenities we offer, because we can communicate with them through strategic marketing messages before they arrive and after they leave. We didn’t have that opportunity in the past.”

— Lisa Howe | Senior Business Advisor, Smugglers’ Notch