What Can My Spa Do to Prepare for the ‘New’ Guest?

The future is bright for wellness. While we have all been through a tough year, the outlook for the wellness industry is positive. People are focusing more on their health (downloads of health and fitness apps grew 46% globally in the second quarter of 2020 according to a recent MoEngage and Apptopia study). They are … Read more

A Millennial’s Perspective: 3 Tips to Win the Millennial Market

When I joined ResortSuite a year ago, the first thing I noticed within the hospitality industry was the trend of targeting Millennials. “According to HVS Global Hospitality Services, the average spending power of Millennials will reach a climax in 2017”1. So it’s a pretty relevant conversation to have. Depending on who you ask, Millennials generally … Read more

ResortSuite User Conference Makes Its Mark in Hospitality and Wellness Industry

Founder and CEO Frank Pitsikalis (left) with keynote speaker Bryan Williams ResortSuite held its latest User Conference at the Omni King Edward between Tuesday, March 28th and Thursday March 30th in Toronto last week. Attended and praised by leading luxury properties such as Montage Hotels and Resorts, Omni Hotels and Resorts and Miraval Resorts, the … Read more

Top 10 Tips to Increase Your Spa’s Profitability

[1] Simplify your Menu Structure A well-designed and structured spa services menu can provide the essential flexibility to book services, schedule resources, and run promotions that maximizes your Spa’s bottom line.  For each treatment, understanding the associated range of your labor costs and true profit margin is critical in this planning exercise.  Strategizing to maximize … Read more