ResortSuite, a global leader in guest-centric hospitality management software, is proud to sponsor the registration bags for the over 2500 expected attendees of the 2016 International SPA Association (ISPA) Conference and Expo, benefiting Stand Up To Cancer’s research efforts. The conference will be held September 13 – 15, 2016 at The Venetian hotel in Las … Read more
Death by Overlay – PMS Check-In By James Drozdiak I recently heard yet another overlay technology was released promising to integrate with your PMS vendor’s solution. This one, a PMS check-in app that sits on a mobile device allowing the front desk staff to step away from behind their barrier to greet guests wherever they … Read more
Horizontal Complexity By James Drozdiak Many resorts, destination spas, and other multi-amenity properties have issues with multiple solutions to address the various needs of their property. This may involve a Property Management System, Spa software, POS, and dining solutions. Regardless of the size of the property, this can cause issues with integration, guest service, marketing, … Read more
9 Reasons Why Deal Sites can be CRAP for your Spa Business By Frank Pitsikalis Before I begin this post, I would like to get something out of the way immediately – we do not recommend that spas use daily deal sites such as Groupon, Living Social et al to generate new business. For many … Read more
It wasn’t too long ago that financial staff could take their time assembling, analyzing, and packaging financial data for executives. It took a little while to massage the numbers, and that wasn’t a problem because the competition was at times moving at the same pace. Times have changed. Decision-makers now expect information immediately. Business decisions, … Read more