ResortSuite and ISPA 2016 Team Up to Fight Cancer

ResortSuite, a global leader in guest-centric hospitality management software, is proud to sponsor the registration bags for the over 2500 expected attendees of the 2016 International SPA Association (ISPA) Conference and Expo, benefiting Stand Up To Cancer’s research efforts. The conference will be held September 13 – 15, 2016 at The Venetian hotel in Las … Read more

Death by Overlay – PMS Check-In

Death by Overlay – PMS Check-In By James Drozdiak I recently heard yet another overlay technology was released promising to integrate with your PMS vendor’s solution.  This one, a PMS check-in app that sits on a mobile device allowing the front desk staff to step away from behind their barrier to greet guests wherever they … Read more

Horizontal Complexity

Horizontal Complexity By James Drozdiak Many resorts, destination spas, and other multi-amenity properties have issues with multiple solutions to address the various needs of their property. This may involve a Property Management System, Spa software, POS, and dining solutions. Regardless of the size of the property, this can cause issues with integration, guest service, marketing, … Read more

The Importance of Real-Time Reporting

It wasn’t too long ago that financial staff could take their time assembling, analyzing, and packaging financial data for executives. It took a little while to massage the numbers, and that wasn’t a problem because the competition was at times moving at the same pace. Times have changed.  Decision-makers now expect information immediately. Business decisions, … Read more

Top 10 Tips to Increase Your Spa’s Profitability

[1] Simplify your Menu Structure A well-designed and structured spa services menu can provide the essential flexibility to book services, schedule resources, and run promotions that maximizes your Spa’s bottom line.  For each treatment, understanding the associated range of your labor costs and true profit margin is critical in this planning exercise.  Strategizing to maximize … Read more