Windsor Arms Hotel

One of the few boutique-hotels located in major downtown city and a long-standing member of the prestigious Small Luxury Hotels of the World collection.

Key Business Challenges:
• Increase hotel management’s property-wide visibility and controls.
• Decrease maintenance costs.
• Create a truly guest-centric atmosphere where all guest history and appointments are available from any terminal in the hotel.

ResortSuite Applications:
PMS, SPA, F&B, CATERING, A/R

Results:
• Improved manageability, reliability, performance, and interoperability.
• Created a single guest itinerary detailing each and every guest’s appointments.
• Reduced annual IT costs by 70%.
• Established real-time reporting that spans cross-functional areas