The Elmwood Spa / Elmspa

North America’s largest day spa with over 70 treatment rooms [Elmwood] and an intimate sister-spa catering to the busy urban professional [elmspa].

Key Business Challenges:
• Eliminate interruptions, such as phone calls and system down-times, at the front desk.
• Substitute outdated solution with one that can handle aggressive growth.
• Decrease booking process times, including, group and package reservations, for both locations.

ResortSuite Applications:
SPA multi-location, centralized call center

Results:
• Consolidated business data and guest information to one central location.
• Made marketing, operational, sales, and analytical information accessible operation-wide.
• Increased resource utilization between the two spa locations and received all incoming calls through a remote call center.