Smugglers’ Notch Resort

A well-known family resort with over 1000 rooms and endless amenities. Voted the #1 Resort in North America for family programs by the readers of SKI Magazine for 8 years.

Key Business Challenges:
• Replace legacy systems with one solution that can manage all areas of an extremely multi-faceted operation.
• Remove fragmented data and system limitations.
• Store and retrieve valuable guest information easily and quickly.

ResortSuite Applications:
PMS, SPA, SKI, RETAIL, CATERING, A/R

Results:
• Produced a single guest profile that is accessible and modifiable from any terminal in the resort.
• Enhanced the flow of business intelligence internally, amongst staff and departments, and externally, to guests.
• Integrated debit and credit card processing, lessening transaction times and opportunity for errors.