Brentwood Bay Lodge

The area’s only 5-star resort and one of six Canadian hotels to receive membership into the Luxury Hotels of the World.

Key Business Challenges:
• Facilitate a truly personalized and intimate guest experience for a new oceanfront resort with a boutique-like ambiance.
• Employ a solution that will help establish a solid reputation for unprecedented, personalized guest service.

ResortSuite Applications:
PMS, SPA, F&B, CATERING

Results:
• Organized a remote call center where room, spa, and dining reservations could be administered simultaneously.
• Established a confirmation process where guests receive a personal letter and itinerary outlining their entire stay.
• Created a broad guest profiling interface, that is completed for each new guest and is updated regularly.