Whitepapers

Keeping ahead of the business obstacles faced by the industries we serve and finding solutions to alleviate them is a key priority at ResortSuite. Below is a list of our recent industry white papers written to discuss these challenges and to demonstrate how our software solution is designed to overcome them.

To request a complimentary copy of any of the following papers, simply click on a title, complete the required information, and your paper will be sent to you via e-mail.

DEPLOYING A SERVICE ORIENTED ARCHITECTURE:
Deriving Value from your IT Infrastructure

The software requirements of a typical hospitality operation are very complex and no software solution can provide every function required. This means that hotel and resort operations will always have some form of interfaces in order to provide a complete solution. This paper illustrates a modern approach to system interoperability in a hospitality environment and explains how the underlying architecture of the ResortSuite solution supports a wide range of capabilities through advanced Service Oriented Architecture.

OPERATIONAL MANAGEMENT IN A CHALLENGING ECONOMIC ENVIRONMENT:
Containing Costs and Driving Revenue

Now more than ever, it is critical for hospitality organizations to assess their spending and create new ways to generate revenue in order to weather today’s tough economy and prepare for the next expansion wave. Investing wisely will help your operation survive in lean economic times and fuel the growth of your operational margins in the future. It will also create opportunities for you to respond quickly to changing consumer demands.

MULTI-LOCATION SPA MANAGEMENT:
Getting the Most from your Technology Investment

Multi-location spa/salon operations have a tremendous opportunity to tap into their economies of scale, rich customer information and operational business intelligence. The reality is, most simply miss the opportunity to significantly reduce costs and increase revenues by running separate software solutions at each location. New credit card regulations and the need for robust online gift card sales and reservations are also accelerating the move to more modern, cost effective solutions that can deliver security, reliability, visibility and greater customer service.

EXTENDING CUSTOMER SERVICE:
Allowing your Guest to Define Their Own Experience

Web reservations in the hospitality industry are increasing rapidly. By providing the functionality to make online reservations across a property, guests will be more inclined to book additional activities, including spa treatments, tee times, dining, or other concierge services, online. How can a property provide online booking across all of its amenities given the constraints of the current operational systems? The lack of integrated solutions in the hospitality industry makes this capability difficult, if not impossible, to provide.

YIELD MANAGEMENT IN THE SPA INDUSTRY:
What to Expect and How to Prepare

Yield management is a methodology that could greatly benefit the spa industry; however, the complexities of a spa operation; which include, depth of treatment types, facility utilization, diverse consumer demographics, and competitive issues, demand that a well thought-out approach be taken. This paper discusses the requirements for a successful yield management strategy, as well as important implementation techniques. It also highlights common issues that can arise and how to address them effectively.

SPA BOOKING MADE SIMPLE:
Maximizing Benefit and Effectiveness in Spa Reservation Process

The combinations of staff schedules and capabilities, room availability, and guest preferences make the booking process prone to errors and delays. This paper discusses the issues and strategies associated with implementing an efficient and effective spa reservation process that will increase the benefit to all clients and also provide demonstrable and significant cost savings, increase overall revenue and greatly enhance customer retention and satisfaction.

KNOW YOUR GUEST:
Resort Properties and a CRM Approach

This paper discusses the challenges facing a property in regards to implementing CRM and a guest-centric philosophy to property management, and it’s impact on the entire organization.

GUEST SERVICE STRATEGIES:
Improving the Spa Reservation Process

This paper discusses how a complete assessment of an operation’s overall reservation process can impact guest satisfaction and operational effectiveness.

SEAMLESS INTEGRATION, SEAMLESS GUEST SERVICE:
The Future of Hospitality Technology

This comprehensive paper explores the current state of hospitality management solutions, the issues with interfaced systems, and the benefits of an integrated solution. It describes how sophisticated software technology, like ResortSuite, was developed to eliminate these challenges, creating a unified environment, and improving operational efficiencies.

SPA COMPENSATION STRATEGIES:
Optimal Tools for Peak Performance

Written for spa owners and operators, this detailed paper discusses the difficulties of selecting and executing an effective spa compensation strategy in today’s highly competitive market. It describes the most popular pay methods and illustrates how sophisticated software technology, like ResortSuite SPA, simplifies the implementation process and provides the necessary tools to maximize a strategy’s many benefits.

Check back soon for new informative white papers.