Located in the heart of Toronto Canada, ResortSuite is a dynamic, innovative and inspiring workplace. We employ top professionals committed to leading the hospitality and leisure operators in customer service and leading technology solutions.
ResortSuite offers its employees:
- Competitive compensation
FRONT END WEB DEVELOPER
As a member of the development team, you will be a part of developing the next generation of user interfaces for the company’s web and mobile based software systems.
Your combination of professional backend and frontend development experience along with a good sense for UX will be put to good use on projects requiring novel approaches to familiar problems. You’ll even have occasion to do some devops work to help coordinate large software rollouts and sit in on calls with clients.
If you are interested in stimulating and challenging software development work, are energetic and have a curious mind then you will be a good fit for this position.
This is a full-time on-site employment position.
IMPLEMENTATION & TRAINING SPECIALIST
We are currently seeking candidates who are looking for a new opportunity to use and expand their hospitality background as an Implementation and Training Specialist. This role involves working directly with our client properties serving as both the Project Manager and Trainer throughout the entire implementation and go-live process.
This candidate must be eager to travel, properly manage time and multiple tasks, and work well independently, while simultaneously embracing the team culture of ResortSuite. In addition, the candidate must demonstrate the company value of providing exceptional support and training to our clients throughout the implementation process so they are able to maximize the functionality benefits of our robust and fully integrated software product.
The candidate chosen must understand the unique business processes and guest flows of the client property and feel confident making recommendations regarding system configuration based on client requirements. He/she will need to create, execute, and manage the Implementation project plan based on the contracted scope, time and budget. This candidate must be confident conducting both remote and onsite training sessions with managers and front line end users.
Additional Requirements for this position include having knowledge and experience with basic computer functions and systems and a minimum of 3 years hotel operations or hospitality related experience. A background in technical computer services is preferred.
TECHNICAL SOLUTION ADVISOR
He/she will troubleshoot complex technical issues over the phone and remote desktop technology. Other duties will include training, hotel software and other testing, report creation, and documentation.
The ideal candidate for this position will have prior call centre/technical support experience, working with property management and/or leisure management software.
The candidate chosen for this position will have extensive knowledge of computer networking, Windows operating systems (both server and client), database experience, ORACLE and SQL, as well as rudimentary accounting knowledge. Fundamental troubleshooting experience, great written and verbal communication skills, both written and verbal, and the ability to work within a team environment are also required. The ideal candidate will have post-secondary education in computer science or equivalent experience. Prior hotel/hospitality experience, and working knowledge of French is an asset. Previous experience with the ResortSuite solution is preferential.