Alex De CarvalhoGroup Managing Director
“We selected ResortSuite because it uniquely fits our diverse businesses offering luxury resort spa and wellness experiences, day spa and retail shops. ResortSuite has a proven track record providing destination spa properties around the world with enterprise technology to ensure efficient booking experiences via multiple channels, streamlined operations and unmatched business intelligence.”
Bill ShaefferDirector of Technology
“ResortSuite was chosen for its inherent guest-centric capabilities, seamless technology, deep functionality, and ability to operate in a complex enterprise environment. These capabilities are unconventional in the hospitality industry where the ability to recognize the guest typically ends at the front desk and is not carried out to other areas of the property; whereas ResortSuite tracks a guest’s stay from the moment they book their stay, until the moment they check out.”
Linfield SimonOwner
“We were extremely impressed by the solution’s ability to store and share critical guest information across the entire property without interfacing.The overall capabilities of the system, including the enterprise-wide views, the team’s knowledge of the boutique hotel business model, and the commitment to ongoing product development were the reasons we chose ResortSuite.”
Jacquelyn AppledornGeneral Manager
“After a through evaluation process, ResortSuite SPA was chosen because it easily surpasses all our system requirements and holds a reputation as a leading solution in the spa industry. For generations, guests have visited our property to experience its beauty and wide choice of amenities. The opening of the new fitness and spa facility will certainly expand its appeal, and the capabilities ResortSuite SPA brings to our operation will ensure our guests’ experience remains our primary focus.”
John LopisFounder
“We selected ResortSuite because its guest-first approach to managing resort operations mirrors our philosophy at Woodloch. ResortSuite will provide guests with a single view of their stay at Woodloch, and more importantly, allow us to establish and nurture ongoing, personal relationships with every guest.”
John G. O'ShaughnessyGeneral Manager
“After a thorough evaluation process, we selected ResortSuite because its solution best fits the needs of our property. After working with several non-related applications, we now look forward to having a single source of information on all guest and group activity, which will allow us to reduce our IT costs and provide a higher, consistent level of service to guests.”
“We are pleased that ResortSuite will be managing our new property. The Ocean House has established an impeccable reputation among guests since the original hotel opened in 1868. It is extremely reassuring to know that guest activities and preferences will be managed by ResortSuite’s rich and secure guest-profiling abilities when we open our doors this summer.”
Lisa HoweSenior Business Advisor
“Our new technology not only benefits the guest because it makes the property’s amenities easier to enjoy, but it also makes those amenities more available. When I say available, I mean the guests know more about the features of the amenities we offer, because we can communicate with them through strategic marketing messages before they arrive and after they leave. We didn’t have that opportunity in the past.”
Jim CorcoranOwner
“ResortSuite has allowed us to understand our Customer like never before. Having all the information regarding their stay, at our fingertips, allows us to respond quickly and appropriately to our customer’s needs. This allows us to provide a consistently exceptional customer experience every time. This wealth of information has had a significant impact on all parts of our business including: Operations (Spa, Front Desk, Dining, Transportation), Call Center, Marketing, and Management)”
Tracey ChristianAssistant Controller
“The customer-focused nature of ResortSuite improves the all-important first interaction with the guest and ensures that all of their preferences and requests will be handled smoothly upon their arrival and throughout their stay. Deerhurst was searching for a system that would allow us to consolidate the booking of all activities. ResortSuite has given us the ability to do this, and provide increased guest service through one-stop shopping. In addition, we now have perpetual inventory systems for our retail outlets, and are able to utilize ResortSuite to calculate Spa Commissions. Aside from these aspects of the system, working with the ResortSuite team provided training and continued support to assist us during our installation and continued use of the system. This team is highly flexible and very focused on development of the product to ensure Deerhurst’s success. They are by far the best company we have dealt with for an installation of software. It is very much a partnership.”
Susan FleetIT Manager
“The new system (from ResortSuite) has brought major improvements, and not just in data sharing, more timely and accurate charge posting, and better reporting. Just consolidating credit card processing has had a major impact. It used to take each person in each operational area at least 20 minutes each night to handle all their credit card charges; now we’re done in about 10 minutes.”