One of the few boutique-hotels located in major downtown city and a long-standing member of the prestigious Small Luxury Hotels of the World collection.
Key Business Challenges:
- Increase hotel management’s property-wide visibility and controls.
- Decrease maintenance costs.
- Create a truly guest-centric atmosphere where all guest history and appointments are available from any terminal in the hotel.
PMS, SPA, F&B, CATERING, A/R
- Improved manageability, reliability, performance, and interoperability.
- Created a single guest itinerary detailing each and every guest’s appointments.
- Reduced annual IT costs by 70%.
- Established real-time reporting that spans cross-functional areas.