The Elmwood Spa

North America’s largest day spa with over 70 treatment rooms (Elmwood) and an intimate sister-spa catering to the busy urban professional (elmspa).

Key Business Challenges:

  • Eliminate interruptions, such as phone calls and system down-times, at the front desk.
  • Substitute outdated solution with one that can handle aggressive growth.
  • Decrease booking process times, including, group and package reservations, for both locations.


ResortSuite Applications:

SPA multi-location, centralized call center


  • Consolidated business data and guest information to one central location.
  • Made marketing, operational, sales, and analytical information accessible operation-wide.
  • Increased resource utilization between the two spa locations and received all incoming calls through a remote call center.