North America’s largest day spa with over 70 treatment rooms (Elmwood) and an intimate sister-spa catering to the busy urban professional (elmspa).
Key Business Challenges:
- Eliminate interruptions, such as phone calls and system down-times, at the front desk.
- Substitute outdated solution with one that can handle aggressive growth.
- Decrease booking process times, including, group and package reservations, for both locations.
SPA multi-location, centralized call center
- Consolidated business data and guest information to one central location.
- Made marketing, operational, sales, and analytical information accessible operation-wide.
- Increased resource utilization between the two spa locations and received all incoming calls through a remote call center.