The area’s only 5-star resort and one of six Canadian hotels to receive membership into the Luxury Hotels of the World.
Key Business Challenges:
- Facilitate a truly personalized and intimate guest experience for a new oceanfront resort with a boutique-like ambiance.
- Employ a solution that will help establish a solid reputation for unprecedented, personalized guest service.
PMS, SPA, F&B, CATERING
- Organized a remote call center where room, spa, and dining reservations could be administered simultaneously.
- Established a confirmation process where guests receive a personal letter and itinerary outlining their entire stay.
- Created a broad guest profiling interface, that is completed for each new guest and is updated regularly.