ISPA Conference 2014

International Spa Association Conference 2014
By James Drozdiak

The ResortSuite team with artist, speed-painter, author, speaker, and entrepreneur Erik Wahl

As the Platinum sponsor of this year’s event, ResortSuite’s team (Frank, Sydney, John, Sandra and myself) recently traveled to Las Vegas for the annual gathering of spas and destination resorts to celebrate the industry and learn about new and exciting trends. This year’s theme was Create – Bold ideas, lasting impact. With speakers such as Erik Wahl, Mike Walsh and famous singer/songwriter, Jewel, it was an inspirational and motivating week for almost two thousand spa professionals.

Mike Walsh espoused the benefits of individualized customer journeys through the use of technology. Little did he know, he was describing the advantages of ResortSuite’s single database, single guest profile integrated approach, allowing for personalized experiences for guests regardless of where the guest was on property or who was interacting with the guest. Thanks Mike.

ResortSuite was awarded the ISPA Innovate Award for its SPA Check-In application for tablets. This unique application allows staff to check in guests at the spa or any activity, class, program with full details of itinerary and treatments. The application also allows for a “guest mode” where the guest can complete intake forms, health questionnaires, and sign waivers, storing them for future review by therapists and alerting the practitioner when a new questionnaire is required to be filled out.

We would also like to thank Lauren Bush Lauren for her amazing work and kind words for our support through the ISPA Conference Bag sponsorship. Each bag sponsored translates to 10 meals for children in developing countries. Our team at ResortSuite is honoured to be supporting the FEED initiative. For Lauren’s message to the attendees, please visit the link below.

ResortSuite also hosted a user group meeting the night before the conference.  It was a chance for customers to hear about the latest release of ResortSuite and some of the new and exciting enhancements coming in the next release. It was a lively discussion that included some potential new customers taking part for the first time.

The ISPA conference is a must for any resort or destination spa looking to learn new and creative ideas for improving their business.  The atmosphere at ISPA, from the morning keynote speakers to the exposition hall to the live auction, was warm and electric.  As this was my first ISPA conference, I was overwhelmed by the family atmosphere and genuine people this industry has as its leaders.  Thank you ISPA for a great conference!