Horizontal Complexity

Horizontal Complexity By James Drozdiak Many resorts, destination spas and other multi-amenity properties have issues with multiple solutions to address the various needs of their property. This may involve a Property Management System, Spa software, POS and dining solutions. Regardless of the size of the property, this can cause issues with integration, guest service, marketing … Read more

ISPA Conference 2014

International Spa Association Conference 2014 By James Drozdiak As the Platinum sponsor of this year’s event, ResortSuite’s team (Frank, Sydney, John, Sandra and myself) recently traveled to Las Vegas for the annual gathering of spas and destination resorts to celebrate the industry and learn about new and exciting trends. This year’s theme was Create – … Read more

The Online Booking Experience

The Online Booking Experience By James Drozdiak To think that satisfaction with airline travel is at an all time high (JD Power and Associates, May 2013) is counter-intuitive to what you might be thinking. However, the fact is that more airline passengers are happier today than ever before due to the ease of travel. The … Read more